By adding a vehicle or vehicle identifier (including license plate numbers, VINs, RFID/NFC tags, QR codes, app tokens, virtual cards, or similar identifiers) to your Juice account or fleet account, you authorize charges to your saved payment method(s) or invoicing arrangement for any session, transaction, fee, fine, or service initiated using those identifiers at participating locations.
These Terms of Service (“Terms”) are a legally binding agreement between you and Juice Serve Inc. d/b/a “Juice” (“Juice,” “we,” “us,” or “our”), a California, U.S.A. corporation with its principal office at 710 Lakeway Drive, Suite 200, Sunnyvale, CA 94085, governing your access to and use of our websites (including js.eco), applications, accounts, and related products and services that link to or reference these Terms (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Juice provides a platform that uses computer vision and other technology to identify vehicles and automate Mobility Services transactions—such as EV charging, parking, car‑wash, toll, fueling, gate access, and other drive‑in/drive‑through services—and to process payments to participating site operators or merchants (“Operating Partners”). Rates, rules, and availability for Mobility Services are generally set by the Operating Partners or property owners, not by Juice.
4.1 Linking & Authorization. By linking a Vehicle or Vehicle Identifier, you authorize Juice and Participating Locations to charge your designated payment method(s) (or issue invoices, if enabled) for Transactions initiated by that Vehicle/Identifier, including applicable service fees, idle/overstay fees, adjustments, taxes, and surcharges.
4.2 Removal Obligation. You must promptly remove any Vehicle/Identifier you no longer own, lease, rent, or control before transfer of possession (e.g., sale, lease return, rental end, employee/contractor separation). You are responsible for all charges incurred by that Vehicle/Identifier until removal is completed and (where applicable) deactivation is confirmed.
4.3 Loss, Theft, or Unauthorized Use. If a Vehicle/Identifier is lost or stolen, remove/disable it and notify Juice immediately via the channels we provide. To the fullest extent permitted by law, you are responsible for charges incurred prior to our receipt and processing of your notice.
4.4 Fleet/Admin Responsibility. Fleet administrators are responsible for Vehicles and drivers they add or invite, for payment authorizations, for setting/removing permissions and limits, and for promptly revoking access when a driver/Vehicle leaves their control. Fleets are responsible for charges made by their drivers and sub‑accounts.
4.5 No Third‑Party Mediation. Juice is not a party to your sales, leases, rentals, employment, or other arrangements with third parties and is not responsible for your failure to remove or disable Vehicles/Identifiers after such arrangements end.
5.1 Eligibility. You must be at least 18 (or the age of majority where you live) to use the Services, except where local law permits younger users with parental/guardian consent.
5.2 Account Information. You must provide accurate and current account, Vehicle, and payment information, and keep it updated. You are responsible for all activity under your account and any linked Vehicles/Identifiers.
5.3 Security. Safeguard your login credentials and any tokens, tags, plates, or other identifiers associated with your account. Notify us promptly of any suspected compromise.
6.1 General. You agree to pay for all Transactions initiated by your account’s Vehicles/Identifiers. Charges may include: (a) base service price (per kWh, per minute, per session, per wash, per entry, etc.), (b) service fees, (c) idle/overstay or no‑show fees, (d) site‑specific surcharges (e.g., event rates), and (e) applicable taxes.
6.2 Payment Methods; Pre‑Authorizations. We (or our payments provider) may charge your card, wallet, bank account, or other method you store with us. We may place pre‑authorization holds or provisional charges to estimate or secure payment; the final charge will reflect metered/posted usage and may settle after your visit.
6.3 Wallets; Auto Top‑Ups (if enabled). If you enable a wallet or auto top‑up, you authorize us to debit your payment method whenever your balance requires replenishment under your selected rules.
6.4 Subscriptions/Plans (if offered). Certain sites may offer recurring plans (e.g., monthly parking). Auto‑renewal applies until you cancel as permitted by local law and the plan terms. We will send renewal reminders where required. You can cancel in‑app or by contacting support; cancellation generally takes effect at the end of the current period.
6.5 Receipts. We provide electronic receipts. You consent to electronic communications and e‑signatures (see Section 20).
6.6 Disputes & Chargebacks. Contact Juice first to dispute a charge; we’ll investigate with the Operating Partner. We may pass through third‑party dispute/chargeback fees and may suspend access for excessive or bad‑faith disputes, as permitted by law. Nothing in these Terms limits your non‑waivable cardholder rights.
6.7 Currencies & Fees. Charges are in the currency shown at checkout or posted at the location. Your issuer may assess additional fees (e.g., FX). You are responsible for such issuer fees.
7.1 Site Rules. You must comply with posted rules, time limits, and instructions at Participating Locations (e.g., safety rules, maximum stay, idle rules, charging etiquette).
7.2 Enforcement by Property Owner/Operator. Property owners or Operating Partners may take lawful enforcement actions (e.g., citations, immobilization, towing) for violations such as nonpayment, overstay, unauthorized parking, or safety breaches. You are responsible for related costs and fees assessed by the property/Operator to the extent allowed by law.
7.3 No Bailment; Your Property. Unless expressly stated by the property/Operator, parking/charging does not create a bailment. You park/use facilities at your own risk. To the maximum extent permitted by law, Juice is not liable for theft, loss, or damage to vehicles or personal property at Participating Locations. This does not limit liability that cannot be limited by law or for Juice’s willful misconduct or fraud.
7.4 Safety & Equipment Use. Follow all instructions for chargers, car‑wash machinery, and other equipment. You are responsible for safe operation of your vehicle and for any damage caused by misuse or negligence.
8.1 Vehicle Data. You understand and consent that Participating Locations and Juice may capture and process images and data about your Vehicle (e.g., license plate, timestamps, device/charger signals) to authenticate Vehicles, start/stop sessions, meter usage, prevent fraud, enforce rules, and settle payments.
8.2 Privacy. Our collection and use of personal data is described in our Privacy Notice. Where required by law, Participating Locations will display signage or other notice about imaging and automated billing.
8.3 Messages. We may send transactional emails/SMS (e.g., visit details, receipts, reminders). Where required, we will obtain consent for marketing communications; you may opt out of marketing at any time.
The Services may interoperate with third‑party software, hardware, networks, or payment platforms. Juice is not responsible for third‑party services, terms, outages, or conduct. Your use of third‑party services may be governed by their own terms and privacy policies.
You may not: (a) interfere with or circumvent any access control, metering, or imaging system; (b) misrepresent a Vehicle’s identity or authorization; (c) copy, reverse engineer, or create derivatives of the Services; (d) use the Services unlawfully; or (e) attempt to avoid payment.
Subject to your compliance with these Terms, Juice grants you a limited, revocable, non‑transferable license to install and use any Juice app on devices you own or control for lawful personal or internal business purposes.
The Services, including all software, content, and marks, are owned by Juice or our licensors and are protected by law. We reserve all rights not expressly granted.
If you provide ideas or suggestions, you grant Juice a worldwide, perpetual, irrevocable, royalty‑free license to use them without restriction.
We may label certain features as Beta, Preview, or similar. Such features are provided as‑is, may be modified or discontinued at any time, and may be subject to additional terms.
We may modify, suspend, or discontinue parts of the Services at any time. We strive for high availability but do not guarantee uninterrupted operation. We may suspend or limit access to protect users, comply with law, or manage risk.
To the maximum extent permitted by law, the Services and Transactions are provided “as is” and “as available.” Juice disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. This section does not limit warranties that cannot be disclaimed by law.
To the maximum extent permitted by law, Juice and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or replacement services.
Aggregate Cap: Juice’s total liability for all claims in the aggregate will not exceed the greater of (i) US $100 or (ii) the amounts you paid to Juice (excluding pass‑through site fees) for Services in the 12 months before the event giving rise to liability. These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations—those limitations apply only to the extent permitted.
For U.S. users: This section includes a binding arbitration agreement and a class action waiver.
18.1 Informal Resolution. Before filing a claim, you agree to try to resolve disputes informally by contacting juice@js.eco. If we cannot resolve within 30 days, either party may proceed as below.
18.2 U.S. Users — Binding Arbitration; Class Waiver. Except for (a) claims in small‑claims court and (b) requests for injunctive relief, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding, individual arbitration under the Federal Arbitration Act and the rules of JAMS (or AAA if JAMS is unavailable). The arbitrator has exclusive authority to resolve disputes about arbitrability and the scope of this clause. No class or representative proceedings—you and Juice may each bring claims only in your individual capacities. Arbitration may be held by video or in a reasonably convenient U.S. location.
18.3 Non‑U.S. Consumers. If you are a consumer resident in the EU, UK, or other jurisdiction where arbitration/class waivers are not enforceable, you may bring claims in your local courts. Nothing in these Terms limits your mandatory consumer rights.
18.4 Time Limits. To the extent permitted by law, any claim must be filed within one (1) year of accrual.
These Terms apply while you use the Services. We may suspend or terminate access (with or without notice) for violations, legal requirements, risk management, non‑payment, or misuse. You may stop using the Services at any time. Sections that by their nature should survive (e.g., payments due, IP, disclaimers, liability limits, dispute resolution) will survive.
You consent to electronic communications and electronic signatures regarding the Services. We may provide notices via email, in‑app, or posting on our site. You may contact us at juice@js.eco or by mail at the address in Section 1.
We may update these Terms from time to time. If we make material changes, we will provide notice consistent with applicable law (e.g., by updating the “Last Updated” date and notifying you via email or in‑app). Your continued use after changes become effective constitutes acceptance.
You are responsible for compliance with local laws when accessing the Services from outside the U.S. Where local law grants you mandatory consumer rights, these Terms apply only to the extent permitted by those laws.
You may not assign these Terms without our written consent; we may assign them. These Terms (plus any plan‑specific or feature‑specific terms we present to you) are the entire agreement between you and Juice regarding the Services and supersede prior terms. If any provision is unenforceable, the remainder remains in effect. Neither party is liable for delays or failures due to causes beyond reasonable control (force majeure).
If you are a U.S. user, these Terms are governed by the laws of California, without regard to conflicts of law, except that the Federal Arbitration Act governs arbitration. Subject to Section 18, the exclusive venue for any permitted court action will be the state or federal courts in Santa Clara County, California. For non‑U.S. consumers, your local mandatory laws and venues may apply.
A1 Administrator Authority. The Fleet designates one or more administrators with authority to bind the Fleet, add/remove Vehicles and drivers, set limits, and manage billing.
A2 Responsibility for Charges. The Fleet is responsible for all charges incurred by Vehicles/Identifiers and drivers linked to its Fleet Account unless and until the Fleet removes the Vehicle/driver and (where applicable) deactivation is confirmed.
A3 Driver Management. The Fleet must promptly disable access for drivers/vehicles that leave its control (end of employment/rental/lease) and must maintain accurate rosters and Vehicle lists.
A4 Invoicing (if enabled). If consolidated invoicing is enabled, the Fleet agrees to pay invoices when due. Juice may suspend Fleet Account access for non‑payment. Net settlement to Operating Partners may be contingent on Juice’s receipt of Fleet funds.
A5 Disputes. The Fleet must raise billing disputes promptly (recommended within 15 days of statement). Undisputed amounts remain due.
A6 Order of Precedence. If the Fleet has a separate written enterprise agreement with Juice, that agreement governs in case of conflict with these Fleet Terms.
When a Participating Location posts additional rules or fees (e.g., event pricing, idle/overstay fees, time limits, safety rules), those terms are incorporated by reference and apply to Transactions at that location.
Last Updated: August 29, 2025 | Effective Date: August 29, 2025